Vision & Mission


Janam Kerala Janasevana Kendram's products and services will be the customer's first choice and easy accessible at their door step.


To sustain its position as the largest Service network in India touching the lives of every citizen in the country.

To provide A to Z Products & Services at customer's doorstep with speed and reliability.

To provide services to the customers on value-for- money basis.

To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

Core Values

We will maintain our iconic status as a unique and trusted Service providing organization by

Always providing the human touch in all our interactions with society.

Being responsive and reliable.

Demonstrating the highest order of integrity, honesty, transparency and professionalism.

Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self.

Strategic Goals

Achieve the long term goal of financial self-sufficiency by generating surpluses from services & products (existing & new).

Develop, implement and operate a system of standards with accountability for performance.

Develop a scalable and flexible technology infrastructure to support our operations.

Be the preferred, trusted and reliable service partner for all customers.

Ensure that Janam Kerala Janasevana Kendram acquires all required people capabilities to deliver its chosen services portfolio.

Be the interface between citizens and the service provider.